Vote with emoji, guest users, filter by date of adding comments

A lot of cool updates came out in September

Vote with emoji, guest users, filter by date of adding comments

A lot of cool updates came out in September.

  1. New custom field “Vote” in the card.
  2. A new type of user is guest users.
  3. Filter by date of adding comments in the space.
  4. New right in the “Members” section: converting cards into support tickets and changing the author.
  5. Several updates in the “Service Desk” module at once:
    – In the application, you can see the fields that have been added to the card. That is, the author will see checklists, links, tags and other information. The visibility of the fields can be changed in the service settings.

    – The author of the application can indicate additional mail addresses to which notifications about the status of work on the application will be received.

    – Added information on the stages of work with applications in the administrative section of the “Service Desk” module.

New custom field “Vote”

Card with a custom field “Vote”

You can now add an emoji rating to a card, and that rating will be visible on the front of the card.

Use the new field for

  1. prioritizing tasks,
  2. demonstration of important metrics of the task,
  3. evaluating the results.

How to setup

Open the card, click the purple button in the upper left corner. In the menu that appears, select the “Create a new property” item.

Creating a new property in the card

Enter the name of the field, the type “Vote”. Select the type of vote:

  1. Individual vote — each new grade in the card overwrites the previous value.
  2. Collective vote — multiple users can vote. The score is calculated based on the average.

Choose an emoji and how many to use it. Click Add.

Creating a field with the “Vote” type

This is what the result will look like :)

New type of field “Vote” in the card
New type of field “Vote” on the front of the card

Guest Users

Guest users can only view cards and leave comments. You can invite as many such users as you like, and they are not counted in the license.

Guest users are useful

  1. if you need to give access to the space to a third-party consultant or customer;
  2. if you need to show your colleagues how your team works in Kaiten.

To invite a guest user, do not forget to check the box next to the corresponding item in the invitation.

Inviting a new user to Kaiten

Read more about guests users in article.

New filter by date of adding comments

Now you can leave only cards with new comments on the board in a few clicks, or find cards that commented on a specific day or period.

How to setup

Click the “Filters” button on the top bar → Last comment add date→ select the desired date or period and click “Add”.

Filter settings “Last comment add date”

New right in the “Members” section: converting cards into support tickets and changing the author

A user with this right can convert cards into applications and change the author of the application, even if he does not have access to the administrative section of the “Service Desk” module.

To do this, you need to open the card, click on the button with three dots and select the “Attach to the service” item.

Then the user will be able to select the service and the author of the application.

How to setup

Menu → Members → click on the name of the user whose access you want to edit.

Check the box next to “Allow to convert cards to service desk request and changing the author” and click “Close”.

In the request in the module “Service Desk” you can see the fields that have been added to the card

When a client creates a request for the service of the “Service Desk” module, it automatically turns into a card on the board. If checklists, links, tags and other information are added to this card, then the author of the application will see this.

The visibility of the fields can be changed in the service settings.

How to setup

Open menu → Service Desk → Services

Services in the “Service Desk” module

Click on an existing service or click “Add” to create a new one.

In the window that appears, mark the fields of the card that will be visible in the application. Click “Save”.

Setting up visible fields in request

The author of the application in the module “Service Desk” can specify additional addresses to which notifications about the status of work on the application will be received

This feature can be disabled in the service settings. Additional addresses come in handy if the author has several mailboxes, or if the task involves the work of several people.

How to add additional recipients

Adding additional addresses when creating a ticket through the interface of the “Service Desk” module

When creating an application, click on the link “Add additional recipients for notifications”.

Adding additional addresses to the application

Enter your email address and press Enter.

How to setup

Open menu → Service Desk→ Services

Services in the “Service Desk” module

Click on an existing service or click “Add” to create a new one.

To disable the ability to add additional addresses by the author of the application, uncheck the box in the “External recipients” section.

Configuring the ability to add additional addresses to the application

Added information on the stages of working with requests to the administrative section of the “Service Desk” module

We help improve the performance of your customer support team. To do this, in the “Service Desk” module, you can see a table with information on all requests. You will find out to which service the request was received, who is the author, in which column the request card is located and what status it has, when the request was created, when it was taken into work and executed. The table can be downloaded.

Open menu → Service Desk → Requests

Table with information on requests in the module “Service Desk”